Utilities

Client: Regional provider of natural gas and electric utility service

Assignment: Design and implement a new voice communications network and provide ongoing communications management services.

• Deploy new voice communications network linking all company buildings using VOIP technology;
• Consolidate three call center locations into one;
• Implement new call center technology including IVR, Predictive Dialing, Quality Recording and Workforce Management

Results:

• Advanced applications measurably increased employee productivity;
• Over 350K saved through prudent management of procurement process;
• Over 300K saved by performing a comprehensive audit of telecommunications services
• Over 80K saved by using existing voice and data telecom personnel to assist with installation and maintenance of the new network.