Management Services

Our Operations Management Services are targeted for companies that do not need a full-time Communications Manager but want the expertise on their team. DTS functions as an extension of your organization providing the management assistance to ensure reliable and optimal functionality of your network, systems and applications. In doing so, we will help keep telecommunications costs under control while ensuring maximum return on your investments.

Inventory & Asset Management
Billing Audit and Validation
Comprehensive Cost Containment
Service Order Management for Moves, Adds, & Changes (MAC)
Help Desk Services
Crisis Intervention
Staff Augmentation

Inventory & Asset Management

What do you have? Where is it? What is it used for? What does it cost? What should it cost?
What systems and software versions are in place? Are they currently supported? For how long?
Do you know how many telephone set licenses you have left or how to access your equipment?

The answers to these questions may surprise you! Many enterprises are paying for services they do not use, do not need or are paying above market rates. Lack of knowledge about system location, software versions, licensing levels and access methods can lead to service and support issues that extend downtime and cripple your business.

We will help you quickly discover and document the full communications ecosystem. Our approach is comprehensive in that it includes information about your systems and applications not just your network services. What you get is a clear, complete picture of your entire telecom network landscape which improves your ability to monitor and manage your day-to-day operations.

Billing Audit and Validation

Once you have a full inventory, you will know what items and services for which you should be paying. The next step ensures you are not paying too much and not paying for something you do not need. Our goal in this step is simple and straightforward: We ensure you pay what you owe, not what you’re billed.

Comprehensive Cost Containment

We work to optimize your network and operations and reduce your spend without sacrificing service quality. We spend time to fully understand your specific environment which includes your network technologies, inventory/usage profile, vendor contracts and resource utilization.

Service Order Management for Moves, Adds, & Changes (MAC)

Many companies today operate in a dynamic environment that requires a significant number of telecom service changes. It is a time consuming and demanding function that can easily overwhelm busy administrators and staff. Our trained telecom professionals can effectively handle all of the detailed work associated with ordering, installing and validating new site connectivity, closing existing sites, or handling the individual tasks associated with modifying service at an existing location.

Help Desk Services

Our Help Desk Service for wired users provides prompt support for your users.; Here are some of the functions we provide:

Trouble reporting and resolution
Determine which Service Provider to call
Coordination of Service providers to avoid finger-pointing
Voicemail Password resets
Application help (Call Center, Voice Mail, Unified Communications, etc.)

Crisis Intervention

In the event of unforeseen and business affecting communications issues, DTS can provide a SWAT-team approach to diagnose, stabilize, and manage your organization through and out of the situation. Our focus is putting you back in business ASAP.

The DTS team would include subject matter experts to provide immediate response to business critical problems. Our industry expertise and management experience enables us to leverage both internal and vendor resources to their fullest potential and provide an expeditious resolution.

Staff Augmentation

We can provide Project Managers and Technology Specialists to expedite implementation projects, assist with on-going system management, and day to day communications issues.